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<span id="_ctl16__ctl0_head_title">Ryerson: The Chang School: Course: CITM 410</span>

CITM 410 Business Process Design


Certificate and Degree Credit
Business Program Area


Prerequisite(s): (CITM 100 and CITM 207) or CITM 305 or Direct Entry or CAAT Program
Duration: 39 Hours
Fee: $850.80* (Payment in full is required at time of enrolment.)
Available through Distance Education


This course introduces the principles of business process design for performance improvement. A systematic approach is used to teach students how to develop the design requirements for new business process architectures. Emphasis is placed on how to evaluate business process problems, analyze and design business processes to ensure organizational efficiency and effectiveness when new technologies are implemented. Opportunities for process improvement are based on the business strategy, the value proposition, improvement objectives of the organization, and the implementation of of-the-shelf software systems (eg. ERP, CRM, SRM). This course is intended to develop students' understanding of, and competence in the use of appropriate methods, tools and techniques of process analysis and design for organizational improvement. To ensure the development of the necessary competencies, students will work on a case study and use state-of-the-art business process frameworks, analysis and design methodologies and appropriate software tools to analyze, simulate and design the business process solutions.

Note: Standard course outlines for Information Technology Management (CITM) courses are available on the ITM website.

Distance Course Outline (subject to change)

Fall 2017
Enrolment for Fall 2017 is currently open; see Important Dates for specific enrolment periods. See Enrolment for instructions on enrolling online, by mail, or in person. Undergraduate Students: Please enrol using RAMSS for courses applicable to your degree program.
Distance Delivery Option
Distance: Internet11 Sep 2017 - 09 Dec 2017
Classroom Delivery Option
Tuesday6:30 P.M. - 9:30 P.M.12 Sep 2017 - 12 Dec 2017
Winter 2018
Enrolment for Winter 2018 is currently open; see Important Dates for specific enrolment periods. See Enrolment for instructions on enrolling online, by mail, or in person. Undergraduate Students: Please enrol using RAMSS for courses applicable to your degree program.
Distance Delivery Option
Distance: Internet15 Jan 2018 - 14 Apr 2018
Classroom Delivery Option
Thursday6:30 P.M. - 9:30 P.M.18 Jan 2018 - 19 Apr 2018
Spring/Summer 2018
This term is not yet open for enrolment via the Shopping Cart. Priority enrolment for certificate students for this term begins on February 12, 2018. Regular enrolment begins on February 26, 2018.
Distance Delivery Option
Distance: Internet 07 May 2018-28 Jul 2018
Classroom Delivery Option
Monday6:30 PM - 9:30 PM 07 May 2018-13 Aug 2018

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* The standard fee for this course shown, but the fee that you are charged may vary from this. For example, part-time program undergraduate students are charged per their degree program fee table unless they are also registered in a certificate program and are not applying the course credit toward their degree program. Additionally, international students pay an international rate on most courses. Ryerson University also reserves the right to revise fees at any time.
In many cases, non-credit course series are not exempt from GST/HST. In these cases the applicable tax is part of the stated fee, as a "tax included" price, and is so noted.
Please see Course Fees for more information.