Distance Education Exam FAQ

  1. Does every course have a final exam?
  2. What if I have a scheduling conflict with my final exam?
  3. What if I become ill or have an emergency during a final exam?
  4. What if I am unable to write an exam due to a medical condition?
  5. Are all final exams written at the same time in the same place?
  6. What if there is a technical problem during an online exam?
  7. Are online exams timed?
  8. Will my final exam be returned to me?
  9. How do I find out about off-campus final exams?
  1. ­Does every course have a final exam?
    Not necessarily. Exam information will be provided in your course outline. Should you need further clarification, contact your instructor.

  2. ­What if I have a scheduling conflict with my final exam?
    If you are enrolled in more than one course, you may have a scheduling conflict, where the final exam for both courses is scheduled on the same day and time. Once the final exam schedule has been posted in your course, students who have a scheduling conflict should email Client Support and Logistics immediately at distance@ryerson.ca.

  3. ­What if I become ill or have an emergency during a final exam?
    Should you become ill or have an unforeseen emergency that prevents you from finishing a final exam, you must notify your instructor immediately. Alternate arrangements can be made at your instructor’s discretion.

  4. ­What if I am unable to write an exam due to a medical condition?
    Students must inform their instructor immediately, but no later than three (3) business days after the scheduled exam, should they be unable to write an exam for medical reasons. The Ryerson Medical Certificate is the document recognized as a legitimate request for exemption due to a medical condition. This form must be completed and signed by the student and his or her doctor, making sure to indicate the date the student is able to resume his or her studies. While a faxed copy may be accepted in the interim, the original must be submitted in person or mailed to The Chang School Client Support and Logistics office, Ryerson University.

  5. ­Are all final exams written at the same time, in the same place?
    On-campus final exams are written on the same date; times and locations will vary. The instructor will post the exam schedule for your course by week eleven (11). Please contact your instructor(s) or email Client Support and Logistics at distance@ryerson.ca if you are unsure of your exam schedule.

    Online exams are set up to allow you a “window of opportunity” to access the exam link (this can range anywhere from 15 minutes to several days). It is important to note that the exam link will only be available during this time. Should you arrive at your online exam after the designated window of opportunity, the link will no longer be accessible.

  6. ­What if there is a technical problem during an online exam?
    Students are strongly encouraged to take their course’s sample test before attempting online tests. Technical support information is posted for all students writing an online exam.

    If you experience technical difficulties during an online exam, contact your instructor immediately, advise him or her of the problem, and submit the exam problem report in your course. Also, contact Client Support and Logistics at distance@ryerson.ca

  7. ­Are online exams timed?
    Online exams are time-logged from the second you access the exam to the time it is submitted. The student is responsible for monitoring his or her time. Instructors will know exactly how long teach student took to write the exam and if he or she stayed within his or her time allowance (e.g., two hours). As online exams do not “kick” the student out of the exam, instructors may decide to issue an overtime penalty to supervise this process.

  8. ­Will my final exam be returned to me?
    It is Ryerson University policy that final examinations are not returned to students. If you have any questions about your final grade, please contact your instructor as soon as you receive your grade. If you are unable to reach your instructor, please contact Client Support and Logistics by email at distance@ryerson.ca or phone at 416.979.5315.

  9. ­How do I find out about off-campus final exams?
    For specific information about the requirements to write your final exam(s) off-campus, please review our Off-Campus Exam FAQ.