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<span id="_ctl16__ctl0_head_title">Ryerson: The Chang School: Course: CDCE 310</span>

CDCE 310 Formal and Informal Communication in the Workplace


Certificate Credit
Gateway for International Professionals Program Area


Duration: 39 Hours
Fee: $655.00* (Payment in full is required at time of enrolment.)


This course is designed to help international professionals enhance personal and professional success by using effective means of formal and informal communication in the workplace. By the end of this course, the learners will have developed skills in the areas of active listening, empathy, giving and receiving constructive feedback, and writing effective formal communication documents. Successful learners will start familiarizing themselves with strategies to effectively deal with conflict in the workplace and practice skills in writing formal documents such as emails, meeting minutes, and reports. Through workplace simulated scenarios and case studies, participants will learn to effectively manage common formal and informal conflict situations in the workplace and practice receiving and providing feedback in a safe environment fully supported by professional coaching.

Note: The scheduling below includes a mandatory weekly Internet component.

Fall 2017
Enrolment for this term is closed.
There are no classes/sections scheduled for this course in Fall 2017.
Winter 2018
Enrolment for Winter 2018 is currently open; see Important Dates for specific enrolment periods. See Enrolment for instructions on enrolling online, by mail, or in person. Undergraduate Students: Please enrol using RAMSS for courses applicable to your degree program.
Classroom Delivery Option
Saturday (OFFCAMPUS)
and Saturday (OFFCAMPUS)
and Distance: Internet
10:00 A.M. - 3:00 P.M.
10:00 A.M. - 4:00 P.M.
18 Nov 2017 - 25 Nov 2017
02 Dec 2017 - 09 Dec 2017
18 Nov 2017 - 09 Dec 2017
Spring/Summer 2018
This term is not yet open for enrolment via the Shopping Cart. Priority enrolment for certificate students for this term begins on February 12, 2018. Regular enrolment begins on February 26, 2018.
There are no classes/sections scheduled for this course in Spring/Summer 2018.

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* The standard fee for this course shown, but the fee that you are charged may vary from this. For example, part-time program undergraduate students are charged per their degree program fee table unless they are also registered in a certificate program and are not applying the course credit toward their degree program. Additionally, international students pay an international rate on most courses. Ryerson University also reserves the right to revise fees at any time.
In many cases, non-credit course series are not exempt from GST/HST. In these cases the applicable tax is part of the stated fee, as a "tax included" price, and is so noted.
Please see Course Fees for more information.