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<span id="_ctl16__ctl0_head_title">Ryerson: The Chang School: Course: CRMG 925</span>

CRMG 925 Leading in Retail Service Organizations


Certificate and Degree Credit
Business Program Area


Prerequisite(s): CRMG 500
Duration: 39 Hours
Fee: $698.20* (Payment in full is required at time of enrolment.)
Available through Distance Education


This course focuses on the processes involved in the alignment and implementation of service management strategies. Its emphasis is on the optimization of operational capacity and capability, including facets of customer satisfaction, the engagement of the retail workforce and the use of problem solving techniques. In particular, students will develop organizational leadership strategies oriented to the alignment of these strategies and to the development of an engaged and productive workforce.

Note: The prerequisite may be waived if the student has specific professional experience. Individuals who do not have the prerequisite and who wish to take this course must contact the Academic Coordinator, Sean Sedlezky, at ssedlezk@ryerson.ca for more information.

Note: This course is part of the Retail Operations Course Series.

Distance Course Outline (subject to change)

Fall 2017
Enrolment for this term is closed.
Distance Delivery Option
Distance: Internet 11 Sep 2017-09 Dec 2017
Winter 2018
Enrolment for Winter 2018 is currently open; see Important Dates for specific enrolment periods. See Enrolment for instructions on enrolling online, by mail, or in person. Undergraduate Students: Please enrol using RAMSS for courses applicable to your degree program.
There are no classes/sections scheduled for this course in Winter 2018
Spring/Summer 2018
This term is not yet open for enrolment via the Shopping Cart. Priority enrolment for certificate students for this term begins on February 12, 2018. Regular enrolment begins on February 26, 2018.
There are no classes/sections scheduled for this course in Spring/Summer 2018.

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* The standard fee for this course shown, but the fee that you are charged may vary from this. For example, part-time program undergraduate students are charged per their degree program fee table unless they are also registered in a certificate program and are not applying the course credit toward their degree program. Additionally, international students pay an international rate on most courses. Ryerson University also reserves the right to revise fees at any time.
In many cases, non-credit course series are not exempt from GST/HST. In these cases the applicable tax is part of the stated fee, as a "tax included" price, and is so noted.
Please see Course Fees for more information.