shopping cart

Course Series in
Retail Operations

Note: This program may be completed entirely at a distance. Visit the distance education website for further information.

Students will examine a variety of systems relevant to the retail environment through case studies and online discussions. Other topics will include teamwork, employee motivation, retail metrics, and meeting consumers’ needs.

For more information, visit ryerson.ca/ce/retail or contact Sean Sedlezky, Academic Coordinator, at ssedlezk@ryerson.ca.

Those who successfully complete this course series are eligible to earn a Professional Development Award from The G. Raymond Chang School of Continuing Education.

Required Courses

CRMG 301   Retail Management:  Retail Operations Management
CRMG 303   Retail Management:  Service Quality Management
CRMG 925   Retail Management:  Leading in Retail Service Organizations


These courses may be applied to the Retail Management certificate. Once you have successfully completed the courses, email The Chang School at ce@ryerson.ca with your name, student number, and the course series you have completed. Upon verification, you will receive your professional development award.

Distance Education

The following courses are available in a distance education format this academic year.

CRMG 301   Retail Management:  Retail Operations Management
CRMG 303   Retail Management:  Service Quality Management