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Course Series in
Retail Operations

Students will examine a variety of systems relevant to the retail environment through case studies and online discussions. Other topics will include teamwork, employee motivation, retail metrics, and meeting consumers’ needs.

For more information, visit or contact Sean Sedlezky, Academic Coordinator, Retail Management.

Those who successfully complete this course series are eligible to earn a Professional Development Award from The G. Raymond Chang School of Continuing Education.

Required Courses

CRMG 301   Retail Management:  Retail Operations Management
CRMG 303   Retail Management:  Service Quality Management
CRMG 925   Retail Management:  Leading in Retail Service Organizations

These courses may be applied to the Retail Management certificate. Once you have successfully completed the courses, email The Chang School at with your name, student number, and the course series you have completed. Upon verification, you will receive your professional development award.