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Course Series in
Leading and Planning for Patient Experience

This program is designed for healthcare practitioners who are committed to advancing patient experience in their organizational setting, while at the same time, optimizing their leadership and planning capacities. Participants will also practice and acquire a range of skills related to the healthcare system, patient experience, project management, and conflict resolution.

For more information, contact Amy Clements-Cortes, Academic Coordinator, at

Those who successfully complete this course series are eligible to earn a Professional Development Award from The G. Raymond Chang School of Continuing Education.

Required Course

CVIN 150   Interdisciplinary Studies:  Advancing the Patient Experience

Electives (select two)

CHSM 301   Health Services Management:  The Healthcare Systems
CINT 905   Interdisciplinary Studies:  Conflict Resolution in Community Services
CTEC 210   Technology Studies:  Fundamentals of Project Management
CVNU 360   Nursing:  Advanced Leadership and Management

Once you have successfully completed the courses, email The Chang School at with your name, student number, and the course series you have completed. Upon verification, you will receive your professional development award.